How to Submit a Support Request
Need help with your website or have a question? Here’s how to reach us.
Option 1: Email Us
Send an email to help@hurtridge.com and a support ticket will be created automatically. You’ll receive a confirmation email with your ticket number.
Option 2: Client Portal
Log into your client portal and click “Submit a Ticket.” This lets you track all your requests in one place.
What to Include
The more detail you provide, the faster we can help. Please include:
- A clear description of what you need or what’s going wrong
- The page or URL where the issue occurs (if applicable)
- Screenshots if possible — a picture really is worth a thousand words
- How urgent it is — is your site down, or is this a “when you get a chance” request?